Our videos are viewable in a variety of different qualities, ranging from 360p to 8K. In “Auto” mode, the Our player switches between all available qualities to accommodate changes in the viewer’s Internet, processing speed, and player size.
The quality of your playback experience is largely dependent on how your ISP (Internet Service Provider) or mobile provider connects to Our’s playback servers. Keep in mind that your overall Internet speed can vary depending on many factors, including but not limited to: time of day, WiFi performance, other devices/ users utilizing your connection, and the strength of the signal provided by your ISP.
Please check your internet speed at: https://testmy.net/download
The following table shows the minimum speeds required for each playback quality:
Quality Required Minimum Bandwidth
240p 500 kbps
360p 1 Mbps
720p 3 Mbps
1080p 7 Mbps
2K 12 Mbps
4K & up 22 Mbps
To change the auto playback settings of the video, please click on the Settings icon and adjust your video resolution as shown in the screenshot below: