Video buffering issue? how to resolve it?

Our videos are viewable in a variety of different qualities, ranging from 360p to 8K. In “Auto” mode, the Our player switches between all available qualities to accommodate changes in the viewer’s Internet, processing speed, and player size.

The quality of your playback experience is largely dependent on how your ISP (Internet Service Provider) or mobile provider connects to Our’s playback servers. Keep in mind that your overall Internet speed can vary depending on many factors, including but not limited to: time of day, WiFi performance, other devices/ users utilizing your connection, and the strength of the signal provided by your ISP.

Please check your internet speed at: https://testmy.net/download

The following table shows the minimum speeds required for each playback quality:

Quality Required Minimum Bandwidth
240p 500 kbps
360p 1 Mbps
720p 3 Mbps
1080p 7 Mbps
2K 12 Mbps
4K & up 22 Mbps

To change the auto playback settings of the video, please click on the Settings icon and adjust your video resolution as shown in the screenshot below:

 

vimeo-speed-adjust

Unable to play video? It shows blank page or some blank screen?

This usually happens because of the local ISP provider IP blocking issue. To avoid this problem, you need to reset your DNS Cache. Clearing DNS cache basically resets the network system and starts everything from scratch. Clearing that cache will ensure that your DNS is resolving to the correct IP address between both, the DNS server and our Amazon media streaming servers.

You should follow the below steps as per your device:

Windows Computer:

On your keyboard, press Win+X to open the WinX Menu.
Right-click Command Prompt and select Run as Administrator.
Run the following command: ipconfig /flushdns
Now please try playing the video again.
Apple MacOS X version 10.5 or 10.6, perform the following steps:
Click Applications.
Click Utilities.
Double-click Terminal.
Run the following command: sudo dscacheutil -flushcache
iPhone/iPad Users

Swipe up from the bottom of the iPhone or iPad screen to reveal Control Center
Tap on the Airplane Icon to enable Airplane Mode – wait until the devices radio signals are off as indicated by the airplane logo in the status bar, then tap again on the Airplane Icon to disable Airplane Mode
Swipe down to leave Control Center, the DNS cache has been flushed successfully
Android Phone and Tablet Users

You can try out to clear DNS cache on Android phones if you are on Google Chrome. Chrome has a built-in option to clear DNS cache. Here’s what you need to do.

Enter the following in the Chrome address bar:

chrome://net-internals/#DNS
Tap Clear host cache to clear the DNS cache.

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